How to act as Servant Leader at postmortem meeting

In this article, I would like to share some thoughts and practical tips on how to behave as a Servant Leader during a postmortem meeting after a significant outage in the software that impacted the clients and irritated the company management. The following situation is quite standard for IT. Your team implemented a new feature, fixed a bug or changed something in the infrastructure. Those updates were deployed to production but rather than seeing happy customers utilising new cool stuff, you received a notification that the system is down. Your team worked hard to fix the issue and to make everything working again. Finally, the system returned to the green status and it’s time for setting up a post-mortem meeting. Your supervisor pinged you a couple of times asking about reporting that should be sent up to the corporate ladder. You sent invites to all involved parties, prepared your speech about how badly the situation was perceived by clients and management and then being completely satisfied you switched off the computer. Voila, the day of the meeting came and you kicked it off. At the beginning, you, with a lot of inspiration and energy, spoke out about the situation and the impact it brought. Then, as usual in the IT-world, you asked the question: what has happened? However, the reaction from the people was sluggish and almost no one wanted to talk. You were feeling frustrated and angry because you had to push people to speak, to admit mistakes and to work on the solution. Finally, the meeting ended. You have your report but emotionally you are ready to drink something stronger than coffee. Sounds familiar? <a href="https://medium.com/@andrejludinovskov/how-to-act-as-servant-leader-at-postmortem-meeting-dc164fa0cc79">Learn More</a>