The Rise of Conversational AI: Promises, Perils and Progress
<p>As artificial intelligence becomes increasingly advanced and embedded in our daily lives, a new generation of systems has emerged that can engage in natural language conversations like humans. These so-called “Conversational AI” technologies promise tremendous benefits but also pose novel risks that must be carefully managed. With an open and informed discussion, we can help ensure this exciting new frontier unlocks humanity’s potential while safeguarding our shared values.</p>
<p>Conversational AI refers to computer systems designed to interact with humans using human language in a natural way, through voice or text. By understanding speech or written language, systems can answer questions, assist with tasks, recommend information and provide customer service using a conversational interface similar to chatting with another person. This type of AI marks an evolution from task-specific programs to more flexible, generalized dialogue systems.</p>
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