The Truth About Our Leaders

This was the first time in years I made a phone call. It wasn’t something I typically did, but the circumstances demanded that I do it. I called up my old bank. Recalling the 5-digit passcode I set up back then, the call was to arrange a few changes to the bank account to ensure that no transaction goes through that account again and I sort out a few other financial issues. As a standard procedure though, the bank had to go through a few steps in order to verify my identity. There were two answers I had to provide: <ul> <li>The address I had on file.</li> <li>And the exact year that I opened the account.</li> </ul> Because the second question was an odd one, the attendant had to get the manager involved as my answers weren’t proof enough of my identity. This resulted in having to print my internet bill to prove my new residency (since the address I had on file was my parent's home) and to write out some more details that were given to me through an encrypted email. It was then followed up by another phone call a few hours later for these few issues to be resolved. On one end, I understand banks have to have tight security — they’re a bank after all. But the thing about this particular bank I used is that it’s entirely online. If you are to go to a bank teller, the only way to do so is to call their toll-free number, put in your bank card number and then put in a 5-digit passcode. <a href="https://medium.com/purposeful-life/the-truth-about-our-leaders-689a24a79924">Website</a>