Listening for Heartbreak and Joy
<p>Occasionally, we miss an alarm or a signal of importance. As the physicians in charge of this chaotic workplace, people are always asking us questions. Consultants and family doctors are constantly calling. When we want to finish a task or enter a note into the electronic record, we need to concentrate. We must focus to get it right and minimize distractions.</p>
<p>On one afternoon, the din of the emergency department was pierced by one plaintive sound: sobbing. The buzz abruptly ceased. Heads turned to that side of the room. What was going on? This was not an infant or toddler. Was a patient in need?</p>
<p>The heart-breaking wail came from an area away from the patient treatment area. Even the most cynical among us could not ignore that sound.</p>
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