Designing Museum Experiences: A Paradigm Shift towards Visitor-Centric Design
<p>This paper critically examines the book <em>Designing Museum Experiences</em> by Mark Walhimer, published in December 2021 by Rowman & Littlefield. The book comprehensively explores visitor-centric design strategies and methodologies, aiming to redefine the traditional museum experience. This paper provides a scholarly analysis of the key themes presented in the book, including the shift to visitor-centered approaches, the understanding of the museum visitor, supporting the visitor experience, envisioning the future of museums, and the implications of these ideas for the field of museum studies. It also examines the practical tools of personas, empathy maps, journey maps, and service blueprints discussed in the book.</p>
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