As I have begun my new journey as a UX designer at Ironhack in Lisbon, I was assigned to a group where we had to work on a wicked problem for our first project.
We decided to tackle the “Immigration” wicked problem. Wicked problems are “… a class of social system problems which are ill-formulated, where the information is confusing, where there are many clients and decision-makers with conflicting values, and where the ramifications in the whole system are thoroughly confusing.” — Horst Rittel.
As people’s mobility has increased exponentially all around the world in recent years, the experience of migrating to a new country and having to adapt to a different culture or language comes with numerous bureaucratic duties that must be completed within a particular timeframe to validate the journey in the host country.