We began by a quantitative research, a survey to measure aspects of the users and user behavior and get statistical results. In order to do that we worked on the Lean Survey Canvas to determine the questions we would ask to the users. This is a team tool which helped us generating surveys faster.
Then we made a short online survey thanks to google form. We asked about 10 questions (demographic, habits in the museums, budget and experiences during the pandemic) with checkboxes and open — endend questions.