Since the privatisation of social services, Christine talks about the obstacles she has had to overcome just to receive base-level care from the Canadian government. While entitled to a new wheelchair every 5 years, she has had to wait 12 years for a replacement.
During a visit from a Veterans Affairs caseworker, Christine raised concerns about the delays affecting the installation of a wheelchair lift at her home in Montreal, to make accessibility easier for her. In response to her complaints, Christine claims that the caseworker said: