The Salt Shaker Theory of Leadership
<p><strong>Amongst the most successful restaurateurs of the last 50 years, one stands out: Danny Meyer.</strong> Danny conceived of, built, and reinvented world-famous venues like Gramercy Tavern, The Modern, and my own personal favorite (and a frequent lunch stop just down the street from my office in Chicago), Shake Shack.</p>
<p>Danny’s path to success was anything but linear. In his exceptional memoir, <a href="https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763/ref=asc_df_0060742763/?tag=hyprod-20&linkCode=df0&hvadid=312118059795&hvpos=&hvnetw=g&hvrand=14716384912781428559&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9021743&hvtargid=pla-432404880900&psc=1" rel="noopener ugc nofollow" target="_blank">Setting The Table</a>, Meyer recounts his struggles in his twenties as he attempted to manage his staff at his first NYC restaurant, Union Square Cafe.</p>
<p>Complaining to his mentor Pat Cetta, Danny “bemoaned the fact that [he] was failing to get any kind of consistent message across to [his] staff members regarding standards of excellence.” His staff was consistently missing the mark, and Meyer’s patience was starting to wear thin. It was starting to show — to his staff, his family, and to Pat.</p>
<p>As they discussed all the little misses in execution that seemed to pile up around him, Cetta smiled at Danny, and said in a thick New York accent:<strong>“If you choose to get upset about this, you are missing the boat, luvah”</strong></p>
<p>He then proceeded to illustrate his point. As Danny tells it:</p>
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