Why Outstanding Professionals Fail and Mediocre Ones Succeed
<p>In the 1980s, the U.S. auto industry faced stiff competition from Toyota, which was producing high-quality cars at lower costs. How was it possible to do more and better while spending less?</p>
<p>Many American executives went to Japan to unravel the mystery of the Toyota Production System (TPS). But what they found was even more impressive: the Japanese had been influenced by the ideas of quality and management from an American, William Edwards Deming, a pioneer of systemic thinking, highly recognized in Japan and virtually ignored in the U.S.</p>
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