10 Ways to Use AI Chatbots for Internal IT and HR Support — Workativ
<p>30% of customers may abandon a brand following one negative chatbot experience, stated a survey conducted by Forrester Consulting on behalf of Cyara. But, a positive chatbot experience can urge customers to return to brands. When it comes to employee experience, it is no different.</p>
<p>Your employee experience impacts many areas of your business — productivity, workplace culture, staff retention, and more. Just as you do with your customers, ensuring your staff's interactions with your business are seamless, efficient, and vivacious is essential. If your employee experience is not up to scratch, your business will pay the price through inefficient processes, frustrated or unhappy staff, and potential employee turnover.</p>
<p><a href="https://workativ.com/conversational-ai-platform" rel="noopener ugc nofollow" target="_blank">Conversational AI Chatbots that work within your business communication channels, i.e., Microsoft Teams or Slack, </a>can improve employee experience in many ways. From HR activities to IT support and training, an AI-driven chatbot for internal employees can make life easier for your employees and provide greater efficiencies for your business.</p>
<p>In this article, we explore a few ways conversational AI chatbots improve the employee experience, such as automating key processes, delivering answers quickly, and managing training and skill development processes.</p>
<h1>What is an internal conversational AI chatbot?</h1>
<p><img alt="" src="https://miro.medium.com/v2/resize:fit:700/0*nOml1U1sIkq4HxMf.png" style="height:394px; width:700px" /></p>
<p>An internal conversational AI chatbot is a platform that helps businesses to provide their employees with real-time responses to perform a task. For example, businesses can use <a href="https://workativ.com/conversational-ai-platform" rel="noopener ugc nofollow" target="_blank">AI Chatbots for Internal IT and HR support</a> within their business communication channels, Slack or MS Teams to boost employee productivity and operational efficiency.</p>
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