Ensuring Serverless Success: A Guide to Service Level Agreement (SLA) Definitions and Guidelines

<p>Last month I was tasked with estimating my Serverless service &lsquo;SLA&rsquo;, service level agreement. At first, I was not sure how to approach the task.</p> <p>For all I knew, SLA was a legally binding contract between a company and its customers regarding its services&rsquo; availability and predicted downtime over a year.</p> <p>In addition, if the company failed to uphold it, it had to reimburse its customers.</p> <p>This blog post is the fruit of my research and thought process.</p> <p><strong>In this blog post, you will find my definitions, guidelines, and approach to understanding SLA, SLI, SLO, RTO &amp; RTP, and other related definitions in a Serverless service context, including estimating a Serverless service availability. In addition, you will learn how to improve your RTO and reduce service downtime.</strong></p> <p>Disclaimer: I&rsquo;m not a lawyer, just an architect trying to make sense of everything, so please consult your legal team before publishing an SLA.</p> <p><a href="https://isenberg-ran.medium.com/ensuring-serverless-success-a-guide-to-service-level-agreement-sla-definitions-and-guidelines-e80304f39ba7"><strong>Click Here</strong></a></p>