Who is really to blame for digital exclusion?
<p>Once again in history, exclusion arises in the vacuum of major changes in society and the advent of new technology. Nowadays, digital exclusion is a recurring theme in the headlines. Digitalisation has been going on for some time, but when the old ways of analogue participation in society are phased out, not everyone joins. Why aren’t these people taken into account? What are the goals of those who change? Didn’t we see this coming? And who is really to blame for exclusion?</p>
<p>It is not the fault of technology that we have a social problem with digital exclusion. And it’s certainly not the people who are stupid, lazy, or slow. As a designer, I work closely with people to understand what each individual really needs, and often new technology is included as part of the solutions they end up with. They are usually very happy because they have been heard and participated in the development of the solutions, and mostly they get solutions that they want and can use.</p>
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