Here’s the thing: I went into this chat pretty frustrated with the system but optimistic about the outcome. I knew what I wanted from the interaction, and came prepared.
After many years in the customer service industry—including waiting tables, contributing to our family business, and building a customer service department for a start-up — I understood that the simple but most effective thing I could do was be nice.
It was pretty quick, definitely painless, and ended with 100% customer satisfaction of the process and the outcome. Evidently, not just for me but also for Holly on the other end.