Unbundle, Isolate, Rebundle: The Disruptor’s Path
<p>It was the summer of 2007, and Reed Hastings paced back and forth in his Los Gatos office, deep in thought. For over a decade, his company Netflix, had been sending those iconic red envelopes to millions of customers across America. But the writing was on the wall — the DVD rental business was losing steam.</p>
<p>Hastings glanced at the Blockbuster store down the road. In its heyday, Blockbuster had been a staple of Americana, the neighborhood place for Friday night entertainment. But now its shelves were bare and the parking lot vacant. Hastings wondered how long the once-dominant chain would last.</p>
<p>The problem gnawing at Hastings was how Netflix could avoid the fate of Blockbuster. The solution, he realized, was hidden in plain sight. Customers valued convenience and selection — the physical DVD itself was not important. By unbundling movie selection from physical media, a new model could emerge.</p>
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