The problem-solver’s playbook: 17 questions to sharpen your thinking
<p>If somebody had asked me years ago to distil product management in two words, I’d have answered: <strong><em>solving problems</em></strong>. Isn’t that our main job? Find out what the customer’s problems are and solve them. Bam, job done, give me the applause I deserve!</p>
<p>Now, the problem with being passionate about problem-solving was that when I saw a problem, my instinctive reaction was “How can I solve it?” I was a problem slut: I was attracted too easily to too many problems. That means:</p>
<ul>
<li>I usually ended up burning out quickly trying to solve all the problems myself.</li>
<li>I also often felt frustrated when I couldn’t get enough buy-ins and resources to solve the problems.</li>
<li>And, worst of all, I got bored easily when executing the solution, as I have already fallen in love with another problem.</li>
</ul>
<p><img alt="A picture of a man holding hand with a woman, walking past another woman. The man turned back at the other woman, admiring her beauty while the woman he’s with looked annoyed." src="https://miro.medium.com/v2/resize:fit:770/0*pj6bXxSyKuHYN2nS.jpg" style="height:467px; width:700px" /></p>
<p>This was me</p>
<p>After many episodes of burnout and frustration, I learned my lesson. If you ask me now what my job is, I’ll answer: <strong><em>multiplying value</em></strong>. That means that I only work on problems worth solving, in a way that delivers the optimal value for the customers.</p>
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