The practicalities of inclusive service design
<p>I think inclusion has to be intersectional. I don’t tend to talk about ‘accessible design’ because that’s often used in a reductive way to refer to physical spaces and disabilities, or to assistive tech and websites. Real people live in the real, complex, world, and will usually complete a job or task by using a combination of channels and touchpoints. That means I want to centre whatever <em>combination of things</em> impact their access, service levels or outcome.</p>
<p>Things that impact access, service level or outcomes for people might include:</p>
<p><a href="https://bootcamp.uxdesign.cc/the-practicalities-of-inclusive-service-design-b0b1d113c031"><strong>Website</strong></a></p>