Falling off the Saddle
<p>Complex systems require a balancing act that we only got around to beginning to manage in the twentieth century. A ‘complex system’ can be almost anything, from manufacturing a car to running a restaurant. Anything where dozens or hundreds of variables have to be managed and where they are all dependent upon each other.</p>
<p>Imagine a hamburger restaurant like Chili’s, and I use this example because I used to manage one. We have dozens of ingredients that we have to keep in stock, and running out of one or two for a short while will be survivable, but consistently running out turns disastrous quickly. “What do you mean, you ran out of burgers!” Well, technically, we ran out of buns, not burgers, but they’re now off the menu. Or maybe we ran out of potatoes, which means we can still sell burgers but at a much lower profit margin. If it happens once, it’s a fluke, and we can discount our steaks to appease the clientele, but if it happens consistently, they will start going to TGI Friday’s.</p>
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