Case study: Putting the users first, empathizing more; how our Taipei Metro Go app redesign serves every commuter — an experience from Taipei Metro 2023 UI/UX Hackathon

As some of you may have known from <a href="https://medium.com/@sawsanlin.zhiqi/everyday-interesting-tech-in-taiwan-an-observation-from-my-2023-first-time-trip-40a93b6dd7b6" rel="noopener">my last story</a>, I went to Taiwan early this year. For someone residing in a country where there’s no metro, the Taipei metro isn’t to be taken for granted, and the metro stations themselves are something to be marveled at — with the infusion of arts more prominently at some stations (such as <a href="https://goo.gl/maps/kXssg4tKsVEaYy4o8" rel="noopener ugc nofollow" target="_blank">Longshan Temple Station</a>, where you could feel the temple’s presence even before exiting the station) than others. While navigating the stations to get to desired platforms, exits or facilities proves no fuss, when I attempt to get from point A to point B involving public transport on my route… oh boy, there are just simply too many apps on the app stores that “try to help”! Also, Google Maps isn’t an omnipotent solution here (read on to find out why). Buried among the sea of apps are those officially from the Tapei Metro, and one in particular called “台北捷運Go”（Taipei Metro Go; <a href="https://apps.apple.com/tw/app/%E5%8F%B0%E5%8C%97%E6%8D%B7%E9%81%8Bgo/id997212021" rel="noopener ugc nofollow" target="_blank">iOS</a>, <a href="https://play.google.com/store/apps/details?id=tw.com.trtc.is.android05" rel="noopener ugc nofollow" target="_blank">Android</a>) is the highlight of this story. <a href="https://bootcamp.uxdesign.cc/putting-the-users-first-empathizing-more-how-our-taipei-metro-go-app-redesign-serves-every-34554d187560">Click Here</a>