I Coached Scrum for Non-technical Teams for 6 Months — Here Are 5 Things I Learned.
<p>The better part of my career has been spent working on software products. Most recently, however, I had the opportunity to spend a few months with business teams in the healthcare industry, coaching Scrum and other Agile ways of developing healthcare products. I took some time to reflect on what I learned during this time and wanted to share a few lessons that I will certainly take with me throughout my career.</p>
<h1>One: Meet Others Where They’re At.</h1>
<p>This mantra echoed often during my time in healthcare, as it applies to patients, providers, teams, and individuals. I had the pleasure of working with a care delivery manager, Mindy, who helped me understand this better by framing the concept like this:</p>
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<p>We don’t all operate with the same operating manual. Each person has their own manual and we can’t assume that we operate with the same manual as others. Meeting someone where they’re at means opening up their manual and reading from it.</p>
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<p>This way of thinking about working with others gives such an eloquent way to describe a less eloquent problem — organizations are full of people who don’t always know how to talk to each other. In the tech world, for instance, our technical teams don’t always speak the same metaphorical language as our business teams and vice versa. Taking the time to read each other’s operating manuals can help break down the silos created by this metaphorical language barrier.</p>
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