https://pastenow.net/page/lessons-i-learnt-from-steering-2
<p>How many times do we all log in to our banking app and struggle to find information? We end up searching and encountering a plethora of FAQ links. Then, we attempt to connect with an agent and find ourselves in a 30-minute queue. Sounds familiar, right?</p>
<p>This is precisely where <a href="https://medium.com/managing-digital-products/is-conversational-ui-the-new-standard-for-digital-application-design-681a8cf1b72f" rel="noopener">Conversational UI </a>banking is revolutionizing the retail banking industry. The vision is simple: log in to the app, authenticate yourself, and pose questions naturally. The app responds promptly with accurate answers. For instance, you can inquire about your current balance or whether you’ve paid last month’s water bill. Beyond just offering information, you can instruct the app to perform actions, such as paying the water bill.</p>
<p><img alt="" src="https://miro.medium.com/v2/resize:fit:420/1*llm8_iI-W5r_JcRHChm9-Q.png" style="height:530px; width:420px" /></p>
<p>Image created by the author</p>
<p>In this article, we will explore the key use cases in <a href="https://medium.com/towards-artificial-intelligence/building-domain-specific-custom-llm-models-harnessing-the-power-of-open-source-foundation-models-a99db3de6927" rel="noopener">retail banking</a> where Conversational AI is set to play a pivotal role.</p>
<h1>What is Conversational UI</h1>
<p>Conversational UI, or User Interface, is a way of interacting with computers or machines using natural language, similar to how we talk to people. Instead of clicking buttons or typing commands, you can have a conversation with a computer through text or speech. It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way.</p>
<p><a href="https://productcoalition.com/conversational-ui-for-bank-say-bye-to-your-boring-app-fc016b8b8921"><strong>Read More</strong></a></p>