Everyone Hates Customer Service, Here’s Why!

In many companies customer service is a department, someone you call when you have a problem or a concern or when something isn’t working. At times situations occur that make it difficult for a company to meet the expectation of the customer. For instance, a supplier fails to deliver the products that have been ordered on time. At times there is a surge in demand and the onslaught of work proves difficult for the existing workforce to meet those demands. Whatever the reasons, the impact on customer service is undeniable. While these types of situations aren’t always in your control, you must take ownership of the problem, even if it’s not directly your fault. It is incumbent on leadership to train everyone who interfaces with the public how to effectively work with customers, especially when they are upset. If you don’t, and they don’t then you will never be able to build customer relationships of trust and confidence. While such situations aren’t always in your control, you must take ownership of the problem, even if it’s not directly your fault. It might be your employee’s fault, but those workers were hired and trained by you so the onus lies on you. Besides, these problems and excuses will not bode well with your customers with whom you need to build a relationship of confidence and trust. The reason everyone hates customer service is because of excuse making. Here are a list of lame excuses customers are tired of hearing: <a href="https://medium.com/@coach.lindafinkle/everyone-hates-customer-service-heres-why-b05f9593100b">Website</a>